Most people that derail as leaders in the corporate world, it's not because they couldn't do the math and calculate return on investment properly. The issues are communication and understanding. All of what typically would've been called the 'soft stuff.' You have to be authentic. You have to be dialed into the soft stuff.

I would assert that highly effective leaders are made more than they're born. Every leader I know who's been highly effective has worked hard at it, and they've been students of it. The more you're a student of leadership, the more you figure out what works for you and the more effective you're going to be.

You have to be a well-rounded leader. You can't fly by the seat of your pants anymore. You have to be incredibly tough-minded about standards of performance, but you also have to be incredibly tenderhearted with the people you're working with.

Extroverts may get places faster, but for introverts it's all about working at the pace you need and, at the end of the day, performing at your best.

Success is not a destination, but the road that you're on. Being successful means that you're working hard and walking your walk every day. You can only live your dream by working hard towards it. That's living your dream.

I believe that living life with a definiteness of purpose, with having a central focus, is essential to success.

If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.

Success is a public affair. Failure is a private funeral.