Chanda Kochhar

Getting small things like Visa or driving licence should be made easier as we, in financial service sectors, are dealing with financial regulations and tax constraints. ”

The whole thing of moving the currency through currency sorting and detection machines and so on that was the whole process actually encouraging electronic transactions. ”

Our large size, capital base, robust funding profile, extensive distribution network, diversified portfolio, presence across the financial services sector, and leadership in technology position us very well to leverage the growth opportunities across the economy. ”

Let me talk about what the banks are doing, and I think the banks have been working to make sure that, as much as possible, we move the currency to the smaller areas and to as many set of customers as possible. ”

Remember to be sensitive to the feelings of people around you. ”

Normally, we define banks as being either retail or corporate, but ICICI transformed itself from a corporate bank into a retail bank and, now, a universal bank. ”

Aim for the sky, but move slowly, enjoying every step along the way. It is all those little steps that make the journey complete. ”

Remember that relationships are important and have to be nurtured and cherished. Also keep in mind that a relationship is a two way street, so be ready to give a relationship just as you would expect the other person to be giving to you. ”

What we see is that we actually have digital channels through which the customers interact, but we also take the absolute brick channels, which is the branch, and convert that experience into a more digitised experience. ”

We have no exposure in Europe and not made any finances to the companies there. So the question of Greek debt crisis impacting the bank does not arise. ”