And then you take a look at Spaces, there is this great innovation that came out of nowhere. We have the number one blogging site in the world because of the innovation that's there.

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.

Look at the product pipeline, look at the fantastic financial results we've had for the last five years. You only get that kind of performance on the innovation side, on the financial side, if you're really listening and reacting to the best ideas of the people we have.

I think our leadership team is a highly accountable leadership team.

I couldn’t see playing for England at all. I had other goals at the time when I was a mortgage advisor and had different goals when I was playing non-league football.

Competition gives birth to a lot of success, and if no one ever challenged you, you wouldn't go anywhere. It makes sense to compete with others for a promotion at work. But so many women take it a step further and won't even support other women. They end up competing over things that don't make sense - like how we look.

For me, basketball kind of mirrors life. It sounds deep, but the sport has transformed my personality and my daily coping mechanisms. It has meant a lot.

I would say, if you come out, they can't take away how you play football. That was the thing for me: once I did come out, it's not going to affect my diving. I can still perform, no matter what anybody else thinks of me. I'm judged for what I do in the diving pool.