And then you take a look at Spaces, there is this great innovation that came out of nowhere. We have the number one blogging site in the world because of the innovation that's there.

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.

Look at the product pipeline, look at the fantastic financial results we've had for the last five years. You only get that kind of performance on the innovation side, on the financial side, if you're really listening and reacting to the best ideas of the people we have.

You've got to remember there's intense competition between Microsoft and Amazon.

The idea that computers can ever replace teachers and schools reveals a deep lack of understanding about the role leadership plays in student success.

I think the adoption rate with respect to social media and how companies leverage that varies by the company. Cisco is probably a leader in the space. A lot of times, we actually use virtual ways to communicate our brand and do some of our advertising, first on the social space, then we do on physical advertising.

In Iroquois society, leaders are encouraged to remember seven generations in the past and consider seven generations in the future when making decisions that affect the people.

Arthur Scargill's leadership of the miners' strike has been a disgrace. The price to be paid for his folly will be immense. He will have destroyed the N.U.M. as an effective fighting force within British trade unionism for the next 20 years. If kamikaze pilots were to form their own union, Arthur would be an ideal choice for leader.