And then you take a look at Spaces, there is this great innovation that came out of nowhere. We have the number one blogging site in the world because of the innovation that's there.

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.

Look at the product pipeline, look at the fantastic financial results we've had for the last five years. You only get that kind of performance on the innovation side, on the financial side, if you're really listening and reacting to the best ideas of the people we have.

I think our leadership team is a highly accountable leadership team.

To my mind the election was stolen by George Bush and we have been suffering ever since under this man's leadership.

Leadership is something which other people have to recognize. You cannot demand that I am a leader.

I believe that people of faith by and large have a great interest in the institution of family and that a family is a great place to learn leadership skills. I'm sure I benefited by having a mom and mad, both of whom were actively involved in the community and in various enterprises.

Hillary Clinton was a hugely important mentor for me. I don't talk to her every day, but sometimes mentorship means being able to watch somebody's leadership from afar.