I tend to be a person who starts with the presumption that I should trust you until you abuse the privilege, and then our relationship is forever changed. That's a very big line, and chances are it's not going to work if it's crossed. I warn people that this is how I'm going to deal with it.

I grew up in the motel business, and it evolved into hotels.

After I got my law degree and business degree, I went to work for my family, and I spent two years at Hyatt doing a training program. I was really interested in real estate - one reason was that nobody in my family was doing that. I was looking for a place where I could be successful doing something that was my own.

Businesses need to define what they need so training providers can offer up the right training.

In any leadership, whenever you're facing a tough challenge, find ways to bring people together and get them to serve together.

On top of my to-do list in preparing for Beijing is 'On China' by Henry Kissinger, who has had firsthand experience with every top Chinese leader since Mao, so his insights are valuable and his access is perhaps unrivaled.

Humans want to know the hierarchy; it's important for there to be one leader.

I've been raised and taught to believe that privilege should lead to responsibility - in fact to greater responsibility.