I grew up in a household that revered building businesses. It wasn't thinking about leadership; it was more about building something. To build something, you ultimately have to lead.

I tend to be a person who starts with the presumption that I should trust you until you abuse the privilege, and then our relationship is forever changed. That's a very big line, and chances are it's not going to work if it's crossed. I warn people that this is how I'm going to deal with it.

After I got my law degree and business degree, I went to work for my family, and I spent two years at Hyatt doing a training program. I was really interested in real estate - one reason was that nobody in my family was doing that. I was looking for a place where I could be successful doing something that was my own.

Businesses need to define what they need so training providers can offer up the right training.