Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

One word that seems to connect both leaders and employees is: 'outcomes.' Built into that word is the implicit and explicit understanding and agreement that effective actions lead to good outcomes; ineffective actions lead to poor outcomes.

Over time, many CEOs realize that being able to quickly and effectively confront conflict in their company is a leadership opportunity because people's respect often rises and falls on whether their leader deals with conflict head on or avoids dealing with it.

More often than not, CEOs are conflict-avoidant because their role is to define vision and strategy than it is to get into confrontations with negative and toxic people which they can't stand.

There hasn't been a great romance in my life.

Within the sphere of steampunk, there seems to be a rapidly growing subsphere of gadgetless 'neo-Victorian' novels, most of which attempt to recapture the romance of the era without all the sociopolitical ugliness.

My parents are both average size. For them to have a child who was very, very different and very, very small must have been incredibly hard.

If you can feed your family, give them an education, then you are a success.