Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

One word that seems to connect both leaders and employees is: 'outcomes.' Built into that word is the implicit and explicit understanding and agreement that effective actions lead to good outcomes; ineffective actions lead to poor outcomes.

More often than not, CEOs are conflict-avoidant because their role is to define vision and strategy than it is to get into confrontations with negative and toxic people which they can't stand.

When you listen with memory, you have an old agenda, and when you listen with desire, you have a new one. You can't listen to the other person if your agenda is overtaking you.

We hire military veterans because they make great employees. They bring proven technical and leadership skills. They understand teamwork, and they're adaptable. Bottom line, hiring veterans is good for business.

The manager accepts the status quo; the leader challenges it.

The question is the morning after. What sort of Iraq do we wake up to after the bombing? What happens in the region? What impact could it have? These are questions leaders I have spoken to have posed.

In 1978, Congress passed the Foreign Intelligence Surveillance Act after hearings exposed the F.B.I.’s egregious practice of illegally spying on civil rights leaders, black nationalists, Communists and Vietnam War protesters."