Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

One word that seems to connect both leaders and employees is: 'outcomes.' Built into that word is the implicit and explicit understanding and agreement that effective actions lead to good outcomes; ineffective actions lead to poor outcomes.

Over time, many CEOs realize that being able to quickly and effectively confront conflict in their company is a leadership opportunity because people's respect often rises and falls on whether their leader deals with conflict head on or avoids dealing with it.

More often than not, CEOs are conflict-avoidant because their role is to define vision and strategy than it is to get into confrontations with negative and toxic people which they can't stand.

When you fail, things get real. In fact, they get real real. If your success was a high profile success, then your failure will be a high profile failure. Opportunities and 'friendships' will evaporate. Failure shines a bright light on all relationships. The ones that last are pure and true, which is a true gift.

I always thought the saddest feeling in life is when you're dancing in a really joyful way and then you hit your head on something.

Sure, I can afford a nice car and a nice place, but this is not what brings me happiness. Now you're on a high, and people know you and things like that, but how many people will remember your name once it all stops and the money isn't raining from the sky?

I always have a lot of personal goals, but primarily my main goal each year is to obviously win a Super Bowl.