Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

One word that seems to connect both leaders and employees is: 'outcomes.' Built into that word is the implicit and explicit understanding and agreement that effective actions lead to good outcomes; ineffective actions lead to poor outcomes.

Over time, many CEOs realize that being able to quickly and effectively confront conflict in their company is a leadership opportunity because people's respect often rises and falls on whether their leader deals with conflict head on or avoids dealing with it.

More often than not, CEOs are conflict-avoidant because their role is to define vision and strategy than it is to get into confrontations with negative and toxic people which they can't stand.

Eros is not tranquil - it gives us spikes of happiness rather than a constant feeling of wellbeing. It's the love we feel at the beginning of a love affair and corresponds to the expression 'falling in love' since it is as involuntary an impulse as a physical fall.

I believe happiness is a chemical imbalance - it's a silly thing to strife for. But satisfaction - if you seek satisfaction, you can succeed. Satisfaction is knowing that you're doing the best that you can do; you're living your life to the fullest.

I'm kind of living a Bruce Wayne life and then morphing into Batman, but I'm glad now Batman comes out during the day. That's kind of like how drag was: we were called upon at night to make people smile and laugh and clap.

To the scientist there is the joy in pursuing truth which nearly counteracts the depressing revelations of truth.