W. Edwards Deming

I am forever learning and changing.

Learning is not compulsory... neither is survival.

Innovation comes from the producer - not from the customer.

What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.

The emphasis should be on why we do a job.

In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.

The big problems are where people don't realise they have one in the first place.

If you do not know how to ask the right question, you discover nothing.

The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.

Quality is pride of workmanship.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.