There are three kinds of yeses. There's commitment, confirmation, and counterfeit. People are most used to giving the counterfeit yes because they've been trapped by the confirmation yes so many times. So the way you master no is understanding what really happens when somebody says 'no.' When yes is commitment, no is protection.

Successful negotiation is not about getting to 'yes'; it's about mastering 'no' and understanding what the path to an agreement is.

Every job that you take, the term that you should always include is, 'How can I be involved in the strategic projects that are critical to the future of the company?' You ask that question. It's a great 'how' question.

How you use your voice is really important, and it's really driven by context more than anything else, and your tone of voice will immediately begin to impact somebody's mood and immediately how their brain functions.

Foreigners can only fight with success in the summer. We can fight during any of the four seasons, so we have the weather on our side.

And I know I'm paranoid and neurotic, I've made a career out of it.

I feel like, in some level, in our biggest moments of success we were always the underdog.

If you’re lucky enough to find success at a job that you love then I don’t think you have much right to complain, to be honest."