It's awesome to be running down the field, and your brother is next to you. We get to block together sometimes, and it's fun to put a guy on his back together.

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

It's hard to think about 20 to 30 years down the road. Most people want to use the money now - it's tough.

You have to stay focused and be mentally tough. That's what I've really learned: every day is a grind, and you have to go hard.