Timing, perseverance, and ten years of trying will eventually make you look like an overnight success.

In any leadership position, you're always going to be disappointing somebody.

We hired a CSR person at Twitter, years before we hired our first sales person, to make sure we had a culture and impact of doing good.

You can shut down a service, and yet people will find ways to communicate.

I believe good corporate governance is critical in enhancing competitiveness and creating industry - leading profitable growth and superior returns for every stakeholder of the institution.

Sloppy thinking gets worse over time.

People who fail to use their emotional intelligence skills are more likely to turn to other, less effective means of managing their mood. They are twice as likely to experience anxiety, depression, substance abuse, and even thoughts of suicide.

In any match, there are few critical moments where there's no second best decision. The rest of the moves are intuitive.