With offices in 64 cities around the world, it is sometimes a challenge to ensure that I've got my finger on the pulse with every one, everywhere. Staying in touch means early rising for calls with China and Japan, and late calls with the U.S.

Fastidious attention to detail makes the difference between an OK service and first class service.

When you think about the word 'quintessentially', it's about trying to get to the very essence of something.

I studied politics and economics at Bristol, and people always assumed that I'd go into politics or a non-government organisation when I left. I might well do this later on. I'd love to represent a West Country seat in the House of Commons.