People love to play expectations games, and that is always bad for collaboration internal to a team, with your manager, or externally with customers.

I like a good cliche because it reminds you that much of management practice boils down to things you need to do but often forget or fail to do often enough.

Management, at every level, is about the effort to frame challenges, define end states, and allocate resources to navigate between them.

As much as we think of performance management as numeric and thus perfectly quantifiable, it is as much a product of context and social science as the products we design and develop.