We recruit our people for personality. We look for the people person, with innate warmth, sweetness, and intelligence. These are the people who are sending your message out to the customers and potential customers, so we recruit for personality first and foremost.

You watch television and see what's going on on this debt ceiling issue. And what I consider to be a total lack of leadership from the President and nothing's going to get fixed until the President himself steps up and wrangles both parties in Congress.

I'm a job creator.

The minute you do any layoffs, you might as well lay off the whole joint because everybody forgets about the customer and worries about their job security.

I think what's really going to happen is we're going to have a lot of different kinds of phones when our industry grows up - some that are just plain, simple telephones. In fact, my wife and I started a company, and she designed the Jitterbug, which is just a simple telephone.

I had a lot of really terrible advice early in my writing career, and I cheesed off people without even knowing it, all the while thinking I was implementing good advice. Well, what can you do about it? Next.

When I started my company in the U.S. I was always told by my mentors, 'If you want to start a tech company, you need a technical co-founder,' because outsourcing just doesn't work. It is too slow, it is too expensive, and the product is going to change a lot.

My father had an amazing legacy, and so does my mother. I wanted to be able to have both names there. In my personal life, it's Evan Naess. In my career life, it's Evan Ross.