So we believed that strategic alliances and partnerships were critical, and we did that for five years.

And I'd say one of the great lessons I've learned over the past couple of decades, from a management perspective, is that really when you come down to it, it really is all about people and all about leadership.

For better or worse, that is true with any new innovation, certainly any new technological innovation. There's many good things that come out of it, but also some bad things. All you can do is try to maximize the good stuff and minimize the bad stuff.

My father still is a lawyer, and my mom was a teacher and then later a career counselor.

There's a common personality type to software developers - one I certainly fall into. We're more comfortable staring at a screen than staring into someone's eyes. Engineers can be brilliant in the workplace, and something less-than-brilliant everywhere else.

During the dot-com days, one could take just about any company public and reap fortunes. All you had to do was to make sky-high projections for growth, say you were in the Internet space, and go along with unscrupulous investment bankers and their analysts.

Tennis always fascinated me, because it made every demand: technology, tactics, physique, endurance. The competition of one against one has a very special charm.

In terms of environmental impact, Samasource jobs are very green. Our product is human intelligence, and it's transported through the Internet rather than via carbon-intensive trucking, shipping, and warehousing.