Observe yourself as you go through a typical day. Stuff happens to you. As it does, you immediately judge it and label it. Dozens of times. Hundreds of times. So often that you no longer recognize that you're doing it. It is a deep-seated habit.

I don't believe that being an inspiring leader is a goal that you can aspire to. It is a by-product.

We, as individuals, must be responsible for our careers with the goal of reaching our highest potential. The job of a manager is to tap into that energy that's already there.

Think of the universe as a benevolent parent. A child may want a tub of ice-cream and marshmallows, but a wise parent will give it fruits and vegetables instead. That is not what the child wants, but it is what the child needs.