Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.

I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

If I have one technology tip of the day, it's this: No matter how good the video on YouTube is, don't read the comments, just don't, because it will make you hate all humans.

We can all agree that social media is an amazing platform where we can interact with and meet people and that we probably would have never had the chance to otherwise, right? However, it also has sadly become a place where some people go to share negative thoughts and comments.

I want children to learn to develop deep reading skills in the beginning in print. I believe the physicality of print is much better in the beginning for children, and then help them learn how to use their deep reading skills on digital medium.

TiVo and other digital recording devices have confounded advertisers. The ad industry sees the technology as a threat to their product.