Understanding and respecting your roots is critical not only to winning the tech talent wars but leaving a legacy that transcends bottom lines.

Workflow and usability are not afterthoughts; they impact the core of any project and dictate how it should be engineered.

An exit is only a success if you set an exit as your primary goal. My primary goal was to build a globally influential tool, to build something from the ground up that could literally change how we communicated in business and individually.

Early in my career, I was involved with engineer-led projects, where designers came in late in the game and were expected to put lipstick on an existing code base. This almost never works.

Our view is that younger customers love our digital offering, our mobile banking applications and so on. Older customers expect relationship managers and want much more personal attention in terms of their needs.

In my dressing room, you'll definitely find some Starbursts and Skittles. I have a lot of candles that remind me of home, and a humidifier for my voice. I also have some digital Kodak albums where I have pictures of my friends and family.

I was raised on the Internet.

Unfortunately, we have seen terrorist groups use social media to spread hateful propaganda, to recruit members, and to incite violence with alarming effectiveness.