Our managers need to have a strong integration of managerial skills and technical understanding. One cannot substitute for the other.

To have strongly integrated managers who have a deep understanding of technology is a rare and difficult combination to build. You have to invest a lot in selecting and training these people.

You have got the right strategy, the right geography; you have got the right customers. You need to prioritise them better; we need to grow them better, mind them better. We need to give more value to them, and we need to execute a lot of areas in the organisation where we are not executing.

You need a commitment which is long term and a commitment to leadership, because that's the only way you build excellence.

I was raised by my grandparents, who had a little general store. My grandmother, Marion Dunham Bowman, was a graduate of Albany Law School. Although she never did practice law, she kept the house filled with books. It's because of her that I was always reading.

The problem with public school is not overcrowding in the classroom. The problem is not teacher unions. The problem is not underfunding or lack of computer equipment. The problem is your damn kids.

I landed about one a year. Just enough to make me question the gas money and all the driving in rush hour. When you audition for commercials, it's a lot of driving. What I netted wasn't exactly matching the hours I was putting in. I figured I'm not a face that makes people want to buy Lysol. Then I auditioned for Progressive.

We have become unable to think of better education except in terms of more complex schools and of teachers trained for ever longer periods.