Our managers need to have a strong integration of managerial skills and technical understanding. One cannot substitute for the other.

To have strongly integrated managers who have a deep understanding of technology is a rare and difficult combination to build. You have to invest a lot in selecting and training these people.

You have got the right strategy, the right geography; you have got the right customers. You need to prioritise them better; we need to grow them better, mind them better. We need to give more value to them, and we need to execute a lot of areas in the organisation where we are not executing.

You need a commitment which is long term and a commitment to leadership, because that's the only way you build excellence.

My dad used to sit me on his knee and read from the Bible to us. We were a praying family. Ours was a family of love and a family of prayer.

I listened to my kids talk about me as a parent, and I learned about things they wished I'd done and said. And I wished that I had done more of those things.

As far as the general public is concerned, I always tell people that you need to look like a dance teacher like you're looking for a pediatrician.

We started watching 'Doctor Who' as a family because our first daughter was a cranky baby, and she would get up during the night - and it was her dad's job to stay up because I worked at night.