Our managers need to have a strong integration of managerial skills and technical understanding. One cannot substitute for the other.

To have strongly integrated managers who have a deep understanding of technology is a rare and difficult combination to build. You have to invest a lot in selecting and training these people.

You have got the right strategy, the right geography; you have got the right customers. You need to prioritise them better; we need to grow them better, mind them better. We need to give more value to them, and we need to execute a lot of areas in the organisation where we are not executing.

You need a commitment which is long term and a commitment to leadership, because that's the only way you build excellence.

Every year is beautiful, and I try to appreciate each moment in my career, but 30 was definitely one of my best.

The captain thing was really an honor, and it was really flattering for me. It was really something that I didn't expect, and I would say that was the highlight of my career so far, being elected captain by my peers.

At times it's been weird because for the first phase of my career, I've been really well-known for a character that I was so not like and a character I never anticipated doing.

My career has totally changed. Burnley helped me get to where I am, and I'll never forget that.