Somewhere in the mix, we forgot the very critical people who deliver the service.

It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.

If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.

We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this.

Leadership is the capacity to translate vision into reality.

Since our inception, Youku Tudou as the leader in the multi-screen video space has helped transform how video and entertainment-related content is distributed and marketed.

With foreign officials come foreign merchants, and with foreign merchants come foreign soldiers. They will usurp our authority and influence to begin with, and in the course of time, our guests will have become our hosts.

What people admire about Prime Minister Modi is that he is an ambitious leader who is trying to elevate India economically, and enlisting all Indians in that project will make it more successful.