Somewhere in the mix, we forgot the very critical people who deliver the service.

It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.

If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.

We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this.

I've stopped reading about my books on the Internet because it's too hurtful.

Who needs to graduate from Central Saint Martins in London or New York's Fashion Institute of Technology when a homemade outfit can go viral on YouTube with millions of hits?

To cure ALS medically is not economical. The realities are that it's difficult to find funding for research for a medical cure. I believe in developing technology as opposed to medical research. Technology can be economical.

Technology has allowed the creation of media echo chambers, so that a person can reinforce, rather than debate, viewpoints.