Somewhere in the mix, we forgot the very critical people who deliver the service.

It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.

If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.

We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this.

Healthcare is the only civil system where new technology makes prices go up instead of down.

The framing of how we relate to each other within and across social media platforms will continue to become more sophisticated and nuanced in their expression of how we structure our relationships in our real world lives.

Most software today is very much like an Egyptian pyramid with millions of bricks piled on top of each other, with no structural integrity, but just done by brute force and thousands of slaves.

Technology is the future, I have seen the third industrial revolution, and we are in the midst of the fourth industrial revolution.