If you expect to grow your business, you need to be plotting out your schedules days in advance. Until you get that most basic of steps orchestrated, you can never get to the critical steps that I outline in any one of dozens of books.

No matter how you hire, ensuring the systems are in place to manage the process will be critical in allowing you to find the right people to carry the standards you set. Don't neglect that duty!

Entrepreneurship requires an unvanquished spirit of curiosity, an openness to learning, a letting go of OldCo so you're free to create NewCo.

If you ever hope to get ahead as an entrepreneur, the answer is not becoming an effective juggler, but in understanding and designing the systems to keep your team, not you, busy, busy, busy.

I firmly believe that everyone should have to work in the food service industry at least once in their lives.

Star Trek is perhaps the best thing that ever happened to me, in a career sense.

The toughest challenge I faced came right at the beginning of my career with 'Blood Knot,' which was trying to convince South African audiences that South African stories also had a place on the stage.

When you're young, it's hard to see the reality behind such a demanding career, but I loved it, and I couldn't see myself doing anything else. So in my mind, from the minute I had to seriously start thinking about my future, I knew musical theatre was it for me.