We are never complacent. My job is to make us look 10 years out and be prepared.

Having diversity around the board room, the executive table, and up and down our stores is really important.

I'm the biggest fan of face-to-face communication.

Launching and seeding awareness of a new tagline is a major financial undertaking. You'd have to be very sure that you needed to do that.

I just had this feeling that, if I were to get into a fight, somehow I would have the ability to fight back, just based on playing 'Street Fighter' for so many years of my life. It's almost like I actually learned martial arts.

Great design is so many things all at the same time. It is emotional, functional, and responsive. It creates an unwritten dialogue, a connection, between itself and those who experience it. It is open to interpretation yet created for a specific purpose. It creates meaning and value.

A man or woman can be known and respected for good taste, regardless of job or income level, if they make good choices in clothes, have good table manners, are kind and organize their home to look warm, welcoming, clean, and appropriate to their station in life.

Perhaps life is actually more confusing and unknowable to an adult than a child, but grown-ups have learned to deceive themselves and act as if they understand what's going on; and some are elected to high office on the basis of their ability to create this impression.