I've grown a lot, and I'm learning every week.

I regularly encourage employees to break rules. I also say to employees that leadership starts with complaining and dissatisfaction. But it doesn't stop there. It comes from saying you're dissatisfied with something and then fixing it and making it better for everybody.

When I entered the workforce, I was frustrated. When you're starting your career, somebody else is 'The Man' or 'The Woman.' They go into a room and make the decision, not you. You don't feel empowered. I wanted to break through that.

There are people who want the comfort and structure of a job where they're given tasks and told what to do. I think it's actually a minority of people. The majority of people don't want that, but I'd say that the companies I've built are full of people with something to prove.