If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.

In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.

One of the topics I'm most passionate about is servant leadership - the greatest leaders recognize that they're here to serve, not to be served.

All good performance starts with clear goals.

The great Comrades Kim Il Sung and Kim Jong Il, putting forward the development of sports as a matter that has an important bearing on the prosperity of the country and nation, indicated the road ahead of the Juche-based sports and wrote a new chapter in the history of building a sports power by dint of outstanding ideas and leadership.

People are looking for a leader independent of powerful, wealthy special interests that always push to the front of the line.

I'm actually a very shy person. You'd be surprised how many leaders are shy. They're not all extroverts by nature.

Like leaders in many walks of life, my business has been to serve with, and for, others.