Personalization' is a popular word in retail, and people often misuse it to describe simple marketing tactics, like segmenting emails or using big data to identify the likely gender of a visitor to their websites.

Figuring out how to scale the very human art of personalization is difficult, but I believe that it is also the key to building a lasting connection with customers for the long term.

My goal was to have a company off the ground by the time I graduated. But the worst-case scenario was I would have an MBA and a lot of opportunities ahead of me.

Clearly define what success means for you. Set short-term and quarterly career goals with your manager that will help lead you to your long term goals.

Creativity is a mansion. If you're empty in one room, all you have to do is go out into the hallway and enter another room that's full.

I have epiphanies all the time, because I'm always thinking. I'm a thinker. I'm always writing poetry, I'm always coming to conclusions.

To say that creative writing courses are all useless is almost as silly as saying all editors are useless. Writers of all levels can benefit from other instructive voices.

Painting is something that requires a lot of time - it's not just one good idea out of art school.