Personalization' is a popular word in retail, and people often misuse it to describe simple marketing tactics, like segmenting emails or using big data to identify the likely gender of a visitor to their websites.

Figuring out how to scale the very human art of personalization is difficult, but I believe that it is also the key to building a lasting connection with customers for the long term.

My goal was to have a company off the ground by the time I graduated. But the worst-case scenario was I would have an MBA and a lot of opportunities ahead of me.

Clearly define what success means for you. Set short-term and quarterly career goals with your manager that will help lead you to your long term goals.

I enjoyed singing and playing guitar but didn't have the stamina to make music-making a career. In reality, writing was my real gift, and as soon as I figured that out I never looked back.

It's such an honor to do this job because I love it. And I get to work outside, and what can beat that?

It might sound cowardly, but I do agree that if you speak out about the casting couch, it will end your career.

I basically lived like a guy for, certainly, the first decade of my career, and I just wanted to blend in.