If I'm really telling someone what's coming ahead of them, then I'm going to say it, and I'm going to own those words.

My theory on an existing crisis is that you have to be very strategic about each case's unique elements. If a crisis involves a legal component, you need a communication strategy that complements the company's legal objective. A strategy for a plea deal is different than a case going to trial.

Most of the time, you think the problem is not as big as it is - because it says something negative about you or your company or your leadership. Face the reality: The facts are not as you want them to be.

At the end of the day, I play to win, and otherwise, I wouldn't be good at my job.

We were starting to lose track with Earth because fame and success brings you many things that you're not really prepared for or know how to deal with as a human being.

I was desperately shy when I was wee. Totally lacked confidence socially. When I look back at school photographs, I'm always the one shrinking in the back. What I really wanted to do was become a writer, and I don't think the residue of that has ever gone away. I still feel the ultimate achievement would be to write a novel.

I was in front of the goal so much at Stanford. I still amassed a lot of goals, but there were so many opportunities that I wasn't scoring.

I know it wasn't like a meteoric rise, it was not overnight success. Nobody watched my movie, fell in love and said 'I'm her biggest fan.' People took time to warm up to me.