Star performers are my favorite to manage and lead. Star performers are critical to any organization, and the key is how can you capture their heart-share and their mind-share when they're on this fast track.

I learned how to lend money by cleaning up the messes of others who had made loans before me.

When I wake up in the morning, the first thing I look at is the checking account report from the day before. I love checking accounts. I dream about them.

When you collect bad loans... you sure learn a lot about making good ones. You also learn a lot about the power of persuasion, persistence and desperation.