Understanding the customer, feeling what they are feeling, seeing what competitors are doing, you end up having a richer sense of the marketplace.

Artificial intelligence, machine learning... cell therapy, immunotherapy. There's just a constant stream of investment ideas we could pursue better in that fashion.

First and foremost, localization is a customer strategy, it's not a cost arbitrage or whatever.

Going back to the past is not productive.

The Internet has made communication far more rapid. If there is a discovery, instantly around the world, anyone can confirm it.

What I was excited about was the opportunity for punters to be part of politics. The whole idea was to allow the voices of people outside this weirdo palace of Westminster to be heard. I thought the whole social media thing might be really positive.

The personal contact is a personal thing. The fact that some people don't know their neighbors, I don't think that technology is at fault. You don't lose anything with technology. You gain other avenues of understanding.

Technology is a wonderful thing. It should reduce errors, save taxpayers money, and be a tool to help agencies accomplish their missions. It should not be a burden.