My sound comes from my inspiration, which is people like Aretha and Jay Z and Kanye, as well as everyone from the Whitneys and Mariahs to Destiny's Child and Usher. They all inspired me growing up.

It's pretty traumatic knowing that your instrument that's your career isn't working, and you've got to have an operation.

I look after my skin quite a lot because in this job, it can get stressful. Pimples come out! I cleanse and moisturize, sometimes do face masks. I've also got a Clarisonic, which is good.

At primary school, me and my best friend used to do D.I.Y. assemblies, and we'd do it as many times as we could until we got banned! We used to sing 'Hero' by Mariah Carey; it was, like, my favourite song; we were obsessed with it. We'd do it as a duet, and it's the first I remember performing.

There definitely comes a time where a fresh pair of eyes and fresh leadership would be good, and the Conservative Party has got some great people coming up - the Theresa Mays, and the George Osbornes, and the Boris Johnsons.

Our society, our culture - the greatness of America - goes hand-in-hand with energy, and our leaders need to wake up. We need energy, OK?

People are fans of Dunkin' Donuts. They have a relationship with the company, they go there every day. Dunkin' Donuts is using Twitter to communicate with those people. There are people who are finding value in that. There's thousands of people, I don't know how many thousands now, following Dunkin' Donuts.

I fell in love with the topic of leadership. For three decades, that has been a major focus of my hands-on work: listening to and working with leaders, their teams and their organizations.