When you walk into those situations that have a lot of conflict in them, the first thing to do is to be present enough to allow the other person to speak first. You're not giving power away; you're actually allowing them to feel seen and understood.

People judge you really quickly, at first just on your facial features. There are two dimensions - warmth and competence. You can think of them as trustworthiness and strength. They're first judging you on warmth; evaluating whether or not you are trustworthy. That's much more important to them than whether or not you're competent.

Being a comfortable public speaker, which involves easily being able to go off-script, strongly signals competence.

There are plenty of reasons to put our cellphones down now and then, not least the fact that incessantly checking them takes us out of the present moment and disrupts family dinners around the globe.

I think the thing we see is that as people are using video games more, they tend to watch passive TV a bit less. And so using the PC for the Internet, playing video games, is starting to cut into the rather unbelievable amount of time people spend watching TV.

By 2025, we can expect the world to be completely digital. Paper books will be a thing of the past. Education will be delivered through analytics-based assessment tools and adaptive learning platforms.

We mustn't forget we chose the name 'WWW' before there was even one line of code written. We could do that because the Internet as an infrastructure was already there.

I loved numbers from a very young age. I feel like my mom led me there because, instead of giving me Game Boy and PlayStations and a TV, she gave me educational software on our family computer for Math and stuff.