We take it for granted that we can see at all times of day and night. But there was a time, not all that long ago, in the age before electricity, when night brought total darkness - and with it, a not-so-small amount of terror. We get a sense of this when we go camping or when there's a power outage, and our fear of the darkness is primal.

Every time that I'm in the dark, I imagine what might be lurking in the shadows. It's kind of like a drug in that way - darkness seems to change the way I think - making me way more prone to fear.

Have you heard of this new thing called the internet? It's giving people new expectations. It's allowing them to become their own expert. Knowledge lies anxious at their fingertips. Gloss over the truth in your advertising and you'll quickly be dismissed as a poser.

Teachers say to me, 'The internet is full of rubbish, wrong answers.' But you would be surprised how just long it takes to find wrong information on Google, and where it's not obvious that it's wrong.

When I look at the next set of technologies that we have to build in Salesforce, it's all data-science-based technology. We don't need more cloud. We don't need more mobile. We don't need more social. We need more data science.

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