Myself, I have a philosophy degree and a fake computer-science degree. I say fake because I really didn't learn anything.

I think there are a lot of hurdles between a normal consumer brand figuring out their mobile strategy - let alone their chat app strategy - and programming a Facebook Messenger chatbot.

I read a lot of books. I read because it inspires me and shows me paths that I could never imagine. Sometimes those paths are horrible and sad, and sometimes they are hopeful and amazing. Not always are they paths to the future, and sometimes the paths are actually about the past but make sense when applied to the future. Books are amazing.

The digital team who were running Twitter, they weren't just going to put out a tweet for fun. They're going to try and figure out how do we measure the impact. Then they'd tweet it, and if it worked, great.

The advantage of the internet is that it has taken away the charade of politics. China has heard of democracy and people know about certain concepts they wouldn't have previously.

I think a lot of guys who are on the Internet a lot, they're kind of anesthetized to some of the violent language and all that because they see it all the time.

Very few people use landline phones for much of anything. So when you talk about things like online chat and social media messages and emails, what you're really talking about is the full extent of human communication.

Public trust is a vital condition for artificial intelligence to be used productively.