After 39 years of business, I'm still learning. I go through this every year -identifying new strategies that are extremely important.

Every time I come across learning items of interest, I'll send distribution voice mail to the appropriate group in the organization.

In 1974, we began franchising. We didn't have any big thought process except that, 'OK, franchising will help us get to our goal of 32 stores and help us run stores farther away from home.'

Higher unemployment generally bodes well for franchising. People are looking for a new opportunity, and people who have jobs are a little less confident they'll always have a job.