After 39 years of business, I'm still learning. I go through this every year -identifying new strategies that are extremely important.

Every time I come across learning items of interest, I'll send distribution voice mail to the appropriate group in the organization.

In 1974, we began franchising. We didn't have any big thought process except that, 'OK, franchising will help us get to our goal of 32 stores and help us run stores farther away from home.'

Higher unemployment generally bodes well for franchising. People are looking for a new opportunity, and people who have jobs are a little less confident they'll always have a job.

I believe we can accelerate our acumen, performance and success by leveraging our associations and spending time with people better than us.

Success makes you less intimidated by things.

I was very afraid of failure because if you fail at something you love, then you ruin what you love.

Our pandering politicians compete to add names to the dependency of entitlement rolls instead of evaluating the success of these programs by how many people leave the dole and are restored to an independence. And these bulging entitlements are saddling our offspring with unsustainable generational debt.