After 39 years of business, I'm still learning. I go through this every year -identifying new strategies that are extremely important.

Every time I come across learning items of interest, I'll send distribution voice mail to the appropriate group in the organization.

In 1974, we began franchising. We didn't have any big thought process except that, 'OK, franchising will help us get to our goal of 32 stores and help us run stores farther away from home.'

Higher unemployment generally bodes well for franchising. People are looking for a new opportunity, and people who have jobs are a little less confident they'll always have a job.

In my early teens, I was working in a Wimpy Bar and delivering cab company cards to make cash. I also ran a tuck shop at school. I struggled academically because of being dyslexic. When I saw other families and what they had, it inspired me. I thought, 'I can get that, too, if I work hard.'

Rock n' roll unchained a nation and revolutionized radio and the record industry, not to mention the motion picture business.

The one thing that's closest to my story is the thing about trying out for the juvenile delinquent role and getting it. That was the start of my acting career... which I've resumed, by the way.

On days when I do not work, I am working on my image. I have to hit the gym. I have beauty appointments. I have to work toward my next job and maintaining my image, just like an athlete.