Quotes about "Emotional Intelligence"

Just as food is a craft, great service is, too. It can take years to perfect the technical aspects of clearing a plate, carving tableside, or pouring wine, and a lifetime to master the emotional elements of service. ”

Whenever the debate moves on to hard numbers - our deficit with Europe, our surplus with the rest of the world, our Brussels budget contributions, the tiny part of our economy dependent on sales to the EU, the vast part subjected to EU regulation - Euro-enthusiasts quickly shift their ground and start harrumphing about influence. ”

What's important now are the characteristics of the brain's right hemisphere: artistry, empathy, inventiveness, big-picture thinking. These skills have become first among equals in a whole range of business fields. ”

When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills. ”

Motivation aside, if people get better at these life skills, everyone benefits: The brain doesn't distinguish between being a more empathic manager and a more empathic father. ”

The emotional brain responds to an event more quickly than the thinking brain. ”

In a high-IQ job pool, soft skills like discipline, drive and empathy mark those who emerge as outstanding. ”

A prerequisite to empathy is simply paying attention to the person in pain. ”

There is zero correlation between IQ and emotional empathy... They're controlled by different parts of the brain. ”

If your emotional abilities aren't in hand, if you don't have self-awareness, if you are not able to manage your distressing emotions, if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far. ”