With offices in 64 cities around the world, it is sometimes a challenge to ensure that I've got my finger on the pulse with every one, everywhere. Staying in touch means early rising for calls with China and Japan, and late calls with the U.S.

Fastidious attention to detail makes the difference between an OK service and first class service.

When you think about the word 'quintessentially', it's about trying to get to the very essence of something.

I studied politics and economics at Bristol, and people always assumed that I'd go into politics or a non-government organisation when I left. I might well do this later on. I'd love to represent a West Country seat in the House of Commons.

It's important to remember that, while poverty certainly makes single life harder, it also makes married life harder - so much harder that single life might be preferable.

The topic of trust is an important factor in all matters of the heart - and here's why. Men lie to women. Women lie to men. And most people agree that some lying is even necessary - to avoid petty squabbles and to grease the wheels of a relationship.

The most important thing is never to forget to always have love in your heart.

I don't think having separate bathrooms is a key to a successful marriage, if you love one another.