Gillian Tans

Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions. ”

Our mission is to empower people to experience the world. ”

The mission of Booking is to empower people to experience the world. Whatever people want to do, wherever they want to go, they can book it with us. ”

Traveling is an experience that you can always carry with you. It makes the world come together more so we understand each other better. ”

Friction still exists in travel, and we are on a quest to go even further to make the entire experience - from planning to staying and beyond - even easier with technology. ”

For me, it's about taking things that do not take a lot of space. Don't take a lot of shoes. I tend to pack a lot of dresses, for instance, because they take up less space. ”

Booking.com has been very good at performance marketing. That's how we grew our business. ”

We are a bottom-up culture, and we need a communications platform that can facilitate that. ”

Understand tipping culture. Whereas Americans tip 15-20% when dining out, most European countries don't tip, as a service charge is typically included in the bill. Make sure you're not over-tipping by doing research before traveling. ”

The culture of Booking.com has been very good for me because it's a culture where you're allowed to fail. When you think about taking risks, if it's OK to fail, you actually do a lot more. And you learn a lot quicker. ”