Fred DeLuca

If I'm spending time on something, I may as well do good as opposed to average. ”

There's huge access to information. If you need to learn something, you can go on the Internet and learn very quickly. You can reach across miles and miles to find companies that can assist you. ”

We're very much in the people business in that there are two important groups you have to work with: customers and employees. ”

From my point of view, my job is just to work hard for our franchisees, so they can maintain the position they're in, and to grow market share. ”

If you treat people nicely, and you allow them to fulfill a role that is satisfying for them, they'll accomplish a lot, and they'll enjoy their work. ”

The people who come to work deserve to be paid properly, and there's no excuse. I could understand someone making a small error, but sometimes people make systematic errors, and that's not right. ”

For a franchise system to work well, you really need people with an entrepreneurial mind-set because, while you have a large, overarching system that everybody has to work with, a lot of local issues have to be handled. ”