Frances Hesselbein

With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor. ”

We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains. ”

Social-sector organizations have to be better managed than for-profit organizations... because they have no margin of error. ”

It is not business, it is not government - it is the social sector that may yet save the society. ”

I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling. ”

Tears belong within the family. ”

We see change as a challenge, not as a threat. ”

A single person doesn't change an organization, but culture and good people do. ”

Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me. ”

When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person. ”