Daniel Goleman

Emotional 'literacy' implies an expanded responsibility for schools in helping to socialize children. This daunting task requires two major changes: that teachers go beyond their traditional mission and that people in the community become more involved with schools as both active participants in children's learning and as individual mentors. ”

Well, any effort to maximize your potential and ability is a good thing. ”

Once shoppers become empowered, we will facilitate industries thinking in completely new terms; for example, making products that are totally biodegradable. ”

The emotional brain responds to an event more quickly than the thinking brain. ”

A little girl who finds a puzzle frustrating might ask her busy mother (or teacher) for help. The child gets one message if her mother expresses clear pleasure at the request and quite another if mommy responds with a curt 'Don't bother me - I've got important work to do.' ”

True compassion means not only feeling another's pain but also being moved to help relieve it. ”

Social distance makes it all the easier to focus on small differences between groups and to put a negative spin on the ways of others and a positive spin on our own. ”

Western business people often don't get the importance of establishing human relationships. ”

Companies in the East put a lot more emphasis on human relationships, while those from the West focus on the product, the bottom line. Westerners appear to have more of a need for achievement, while in the East there's more need for affiliation. ”

The basic premise that children must learn about emotions is that all feelings are okay to have; however, only some reactions are okay. ”